Politique de remboursement
Carry On Roam Refund & Return Policy
1. Eligibility for Returns/Refunds We want you to love your purchase! However, if there is an issue with your order, we are here to help. To be eligible for assistance, please contact us within [14] days of receiving your package.
2. Reporting Issues (Damaged, Defective, or Wrong Items) If you receive a damaged, defective, or incorrect item, please follow these steps:
- Do not discard the packaging. Keep all boxes and materials until the issue is resolved.
- Take Photos/Videos: Please provide clear photos or videos showing the defect, the wrong item received, or the condition of the packaging upon arrival.
- Contact Us: Email us at [Your Support Email] with your Order Number and the media files.
Once we review your case, we will coordinate with our fulfillment partner to either send a replacement or issue a partial/full refund. Note: We do not require you to ship the item back to us in most cases.
3. Change of Mind / Non-Defective Returns Due to the nature of dropshipping and international logistics, we generally do not accept returns for change of mind, wrong size selection, or simple dissatisfaction unless the item is significantly different from its description.
If you wish to return an item for non-defective reasons, please contact us first. If approved, you may be responsible for the return shipping costs, and the original shipping fee may be non-refundable.
4. Shipping Delays International shipping times can vary. If your tracking shows "Delivered" but you haven't received your package, please wait up to [5] additional business days. If it still hasn't arrived, contact us immediately so we can open an investigation with our logistics provider.
5. Refunds Refunds will be processed to your original payment method once the issue has been verified. Please allow up to [10] business days for the funds to appear in your account.
How to Open a Claim
Do not attempt to mail items back to the address on your shipping label. To initiate a claim for a defective, damaged, or incorrect item, please email us at info@carryonroam.com with your Order Number, description of the issue, and the required photo/video evidence.
Once our team reviews and approves your claim, refunds are processed to your original payment method. Approved funds typically take 5 to 10 business days to appear in your account, depending on your bank or credit card provider.
If more than 15 business days have passed since your claim was approved and you have not received your funds, please contact us immediately.