Shipping policy
1. Order Processing Time All orders are processed within [2–4] business days after payment confirmation. Please note that orders are not shipped or delivered on weekends or holidays. If your order has not arrived within your expected timeframe, please contact us with your order number for assistance.
2. Shipping Times & Methods We offer various shipping methods depending on your location and the items ordered. Because we fulfill orders directly from our global network (including China and overseas warehouses), shipping times vary:
- Standard Shipping: Typically takes [7–20] business days.
- Expedited Shipping: Typically takes [3–7] business days.
Please note: These are estimates only. Actual delivery times may vary due to customs clearance, local carrier delays, or high-volume periods.
3. Shipping Costs Shipping costs are calculated based on the weight, dimensions, and destination of your order.
- Free Shipping: We offer free shipping on select items or orders over a certain value. You can identify these products by looking for the "Free Shipping" badge on the product page.
- Calculated Shipping: For other items, shipping fees are calculated at checkout based on your specific address.
4. Tracking Your Order Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to track your package on the carrier’s website. Please allow up to [2–3] business days for the tracking information to update in the system after dispatch.
5. Customs, Duties, and Taxes Your order may be subject to import duties and taxes (charged by your country’s customs office) when it arrives. Any charges incurred are the responsibility of the buyer. We do not know what these charges will be as they vary from one country to another, so please check with your local customs office for more information.
6. Undeliverable Packages It is crucial that the shipping address provided is accurate and complete. If a package cannot be delivered due to an incorrect or incomplete address, or if the recipient is unavailable to receive it, the carrier may return the item to us or dispose of it. In such cases, we are unable to issue a refund or reship the order for free. Please double-check your address before completing your purchase.
7. Right to Refuse or Restrict Service
We reserve the right to refuse, cancel, limit, or restrict any order, shipment, destination, or transaction at our sole discretion where required for legal, regulatory, operational, fraud-prevention, or risk-management purposes.